Designed for you!
iFOLIO Introduces New Help Center
Introducing the New iFOLIO Help Center 💪
From Web Marketing to Campaigns and Analytics, our integrated marketing cloud platform has you covered!
ATLANTA, GA / September 12, 2024 / The new iFOLIO Help Center offers comprehensive resources and guidance that support both new and existing customers by providing easy access to tutorials, FAQs, and video tips. For marketing projects, it simplifies onboarding and ensures users can quickly leverage the platform's features, enhancing their campaign efficiency. Streamlined support channels ensure rapid issue resolution and knowledge sharing, boosting your overall productivity and project success.
Explore Help Center
From Web Marketing to Campaigns & Fundraising
We've Got You Covered with How-To Guides
The Help Center provides product-focused guides on how to use iFOLIO. From building a website to scheduling a campaign, reviewing analytics, & much more, learn how to navigate iFOLIO and take advantage of all it has to offer.
Help Center Home
- Explore iFOLIO Products: Sales Enablement, Customer Portal, Websites, PURLs, Email, Text Message, Events, Reports, Portfolios, Investor Relations, Analytics, and Administration
- View Video Resources
Product Pages
- Explore Resources by Product to narrow your search and find answers quickly
- View Product-specific Video Resources
Topic Pages
- Explore FAQ Topics in detail, following along with step-by-step tips and instructional graphics
- View Topic How-to Video Resources
A Help Center is crucial for several reasons:
Customer Support Efficiency
Quick Answers: Provides users with instant access to answers for common questions, reducing the need for them to contact support.
Self-Service: Allows users to troubleshoot issues on their own, leading to quicker resolution and less burden on customer support teams.
Education and Training
Onboarding: Assists new users in getting started with the software through guides and tutorials.
Advanced Features: Provides in-depth information on advanced features, helping users make the most of the software.
Feedback and Improvement
Continuous Improvement: Facilitates ongoing updates based on user feedback and evolving software capabilities.
Improved User Experience
Ease of Navigation: Helps users understand how to use the software effectively, enhancing their overall experience.
Reduced Frustration: Minimizes user frustration by addressing issues and questions proactively.
Consistency and Accuracy
Unified Information: Ensures that all users receive consistent and accurate information, avoiding discrepancies in support responses.
Up-to-Date Content: Regular updates to the reference page ensure that information remains current with software updates and new features.
Customer Empowerment
Autonomy: Empowers users to solve problems and learn about the software at their own pace.
Community Building: Can foster a sense of community through social channels like YouTube included in the help center.
Customer Support Efficiency
Quick Answers: Provides users with instant access to answers for common questions, reducing the need for them to contact support.
Self-Service: Allows users to troubleshoot issues on their own, leading to quicker resolution and less burden on customer support teams.
Improved User Experience
Ease of Navigation: Helps users understand how to use the software effectively, enhancing their overall experience.
Reduced Frustration: Minimizes user frustration by addressing issues and questions proactively.
Education and Training
Onboarding: Assists new users in getting started with the software through guides and tutorials.
Advanced Features: Provides in-depth information on advanced features, helping users make the most of the software.
Consistency and Accuracy
Unified Information: Ensures that all users receive consistent and accurate information, avoiding discrepancies in support responses.
Up-to-Date Content: Regular updates to the reference page ensure that information remains current with software updates and new features.
Feedback and Improvement
Continuous Improvement: Facilitates ongoing updates based on user feedback and evolving software capabilities.
Customer Empowerment
Autonomy: Empowers users to solve problems and learn about the software at their own pace.
Community Building: Can foster a sense of community through social channels like YouTube included in the help center.
Start now!
Use the iFOLIO Help Center to streamline your marketing initiatives:
About iFOLIO
iFOLIO is an industry-leading software-as-a-service platform powering digital marketing and sales enablement clients across industries. The triple-patented technology powers viewers in 50 U.S. states and 100 countries and is
WBENC-certified woman-owned.
