Organization Scales Customer Support With
Help Center, Powered by iFOLIO
An Organization Designs & Quickly Launches its Help Center Using iFOLIO
An organization's design and introduction of its Help Center significantly enhanced its customer support and experience. By providing easy access to tutorials, FAQs, and video tips, the Help Center streamlined onboarding for new users and enabled existing customers to utilize product offerings efficiently. This self-service resource facilitated quicker issue resolution and empowered users to learn independently. The Help Center contributed to increased productivity, improved customer satisfaction, and a more cohesive user community.
Powerful Analytics Behind a Centralized Help Center
Clicks on Links Over the Past Year
Pages Created Across the Organization
Average Engagement
Simplify Your Workflow, So You Can Elevate Your Customer Experience
The Organization added to their 319 total webpages, designing 1 centralized Help Center, 12 product pages, and 74 supporting article pages to organize information for new and existing customers. With iFOLIO Templates System, the organization was able to save time to better support their customers.
iFOLIO Helps Your Business Scale & Stay On Brand
Grow Easily with Templates
Templates enabled rapid scaling by providing a centralized design framework that could be easily duplicated and customized for each support page.
Scale with Collaborative CMS
Using iFOLIO's Media Library capabilities, the organization maintained consistent branding, colors, videos, and imagery across product pages and help articles.
Custom Domain & Navigation
The organization implemented a navigation bar and footer to seamlessly unify all help center pages under a custom domain, enhancing usability and brand consistency.
"Thank you very much. This is very helpful!"
- Client response to receiving the organization's Help Center link
